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FAQ's
Ordering:
- How much is shipping for my order? (USA)
Shipping at KnuKonceptz.com is based on your order amount. This keeps shipping to all parts of the USA equal regardless of how far from our facility in North East Ohio you may be.
Price Range Standard $0.00 - $29.99 $7.49 $30.00 - $59.99 $9.99 $60.00 - $99.99 $12.49 $100.00 - $149.99 $14.99 $150.00 - $249.99 $17.49 $250.00 - $399.99 $19.99 $400+ $24.99 - Is there any extra shipping charge for APO/AK/GU/HI/PR customers?
There is no extra shipping or handling charges for orders going Alaska, Hawaii, military address or any US territory. We can not however, guarantee delivery time to these destinations or expedite most orders going to these locations
- How quickly will I receive my order?
- What payment methods do you accept?
Visa / Master Card / American Express / Discover / Paypal are all accepted through our website
- Will I receive any order status updates?
Once you have completed your online purchase, you will instantly receive an order confirmation email. This will contain your billing, shipping, and order information along with a confirmation number. You can also log into your user account on KnuKonceptz.com to verify the order has been accepted. From there, your order status will change from "Processed" to "Shipped" once the order has been filled and processed in our warehouse. Tracking will be emailed directly to you from UPS or USPS that evening. PLEASE check your spam or bulk mail folder (Yahoo and Hotmail users) for these tracking emails.
Canada Shipping:
- How much is shipping for my order?
Shipping at KnuKonceptz.com is based on your order weight and your postal code. The further away from Ohio, the more expensive shipping will be.TO get your shipping rate, add items to our cart, input your country and province. Select update to get a real time rate quote before you check out.
- Will I receive any order status updates?
Once you have completed your online purchase, you will instantly receive an order confirmation email. This will contain your billing, shipping, and order information along with a confirmation number. You can also log into your user account on KnuKonceptz.com to verify the order has been accepted. From there, your order status will change from "Processed" to "Shipped" once the order has been filled and processed in our warehouse. Tracking will be emailed directly to you from UPS or USPS. We ship into Canada on Tuesday and Fridays with UPS and throughout the week on USPS. PLEASE check your spam or bulk mail folder (Yahoo and Hotmail users) for these tracking emails.
- How quickly will I receive my order?
Smaller orders ship on USPS. The USPS Flat Rate Envelopes typical time in transit is 10 days though we have seen some arrive as late as 3 weeks during holidays season. UPS shipments leave our warehouse on Tuesday and Friday of each week. These parcels take anywhere from 4-10 business days and have real time tracking (not available with USPS)
- You use UPS to Canada, will I receive a huge brokerage bill at time of delivery?
Absolutely not! The final price you pay at the time of checkout through KnuKonceptz.com is all you need to pay. There are no surprises at time of delivery. KnuKonceptz charges you GST and a small brokerage fee (GST and fee is billed at 7% of the merchandise total) Those fee's are paid forward to Canada Revenue and UPS Canada.
Global Shipping:
- How much is shipping for my order?
Shipping at KnuKonceptz.com is based on your order weight and volume of your order. Below is a our current rate chart for international orders shipping on US Postal Service Priority International Mail.
Standard 2-4 Weeks
Total Weight Rate 0 - 4.00 lbs $44.95 4.01 - 15.00 lbs $84.50 15.01 - 20.00 lbs $115.50 20.01 - 37.00 lbs $159.50 37.01 - 56.00 lbs $224.00 56.01 - 75.00 lbs $298.50 75.01 - 100.00 lbs $375.00 - How quickly will I receive my order?
Time in transit varies a lot by region. Typical time in transit is 2-3 weeks with Eastern Europe and Africa taking 4-6 weeks for USPS Priority International Mail Delivery.
- How does your Global CheckOut work?
Please see the Global CheckOut Page here