All KnuKonceptz.com products are protected by our one (1) year warranty. If for
any reason a product fails during the course of that year, simply contact us
by email, explaining the problem in detail (a picture may be requested) and a
Return Authorization Number (RA#) will be issued. All returns must be shipped
prepaid; KnuKonceptz.com will provide return shipping to the customer
We offer several means of delivering your products
to you in a quick affordable manor. Our main shipping method is UPS Ground
delivery; orders received before 1pm usually ship the same day. For smaller
orders USPS Priority Mail with Delivery Confirmation is used. Also available
is UPS Next Day Air, Second Day Air, and Three Day Select. These are
available at an additional fee. Our shipping rates start as low as $5.00.
The "premium" shipping
in our shopping cart is designed to use the fastest means available for
the amount charged and is dependent on zip code and weight of a package.
Our Shipping Prices are THE
BEST AVAILABLE ; all quotes are actual shipping charges, no marks
up. Don't be fooled by other companies that nail you with outrageous
Standard Delivery Time in Transit
of a damaged package or merchandise lost or damaged due to shipping;
notify a representative immediately at Kontact@KnuKonceptz.com Keep
all packaging and box contents. Further instruction will be given at
the time of incident.
If you ordered the wrong item or the item was not
what you thought it would be, it may be returned for replacement or
credit towards the correct item. Returns for credit are subject to
a 10% restocking fee; the remainder of the amount will be credited
back to the purchaser the same way it was received. ONLY new, unused
items are eligible for credit. Items without or not in their packaging
cannot be returned. There is no fee for exchanging items, they must
however, be unopened. All returned items must be shipped prepaid and
must have a Return Authorization number (RA #) Those packages without
the above will be refused and returned to sender.
Custom length cable:
Any cut length cable cannot be returned as each length is specifically
cut for a specific order.
If you have a problem with your order, you
must report it to us within 5 days of receiving the package. Make sure
to keep all packing material and the box incase it was damaged in shipping.
Any and all discrepancies will be handled in a timely manner. Our goal
is for 100% satisfaction from our customers.